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Why employee engagement matters for optimal healthcare outcomes

Coauthored by Milissa Eagle, MA, Director of Workforce Analytics.

Employee engagement is a powerful thing. When your employees are engaged, they enjoy their work, advocate for the organization to others (for work and/or care), and are more likely to stay in their jobs.

We analyzed feedback from 1.72+ million employees, nurses, and physicians, across 509 organizations and more than 4,500 facilities, to gauge the state of healthcare workforce engagement. Our data shows that higher employee engagement is strongly correlated with performance across three key areas of focus for the healthcare industry.

  1. Patient experience 
  2. Safety 
  3. Diversity, equity, and inclusion (DEI) 

When engagement is high, performance in these areas is also high, and high performance reinforces engagement—creating a positive cycle of improvement.

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